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Customer Service

Chicagoland Gardening Magazine
P.O. Box 730
Downers Grove, IL 60515-0730

888-265-3600

Frequently Asked Questions:

How do I change the address on my account?
How do I make a payment on my account?
How do I renew my subscription?
How do I know when my subscription ends?
What happens if I get a damaged issue?
What happens if I miss an issue?
When does each issue get mailed out?
Where can I send a letter to the editor?
How do I contact customer service?
Where can I order a media kit?
What is Chicagoland Gardening's reprint policy?
Can I purchase multiple issue's of the magazine?

How do I change the address on my account?
Changing your address can be done easily online by clicking here. You may also contact us by mail at Chicagoland Gardening Magazine, P.O. Box 730, Downers Grove, IL. 60515-0730 or call toll-free 1-888-265-3600 ext 101.  Please include a copy of your mailing label that is attached to your magazine for better service.
 
How do I make a payment on my account?
You may also mail us a check with your invoice (please do not send cash) at at Chicagoland Gardening Magazine, P.O. Box 730, Downers Grove, IL. 60515-0730 or to pay by credit card call toll-free 1-888-265-3600 to speak to a customer service representative.  We accept Visa, Mastercard, Discover or American Express.
 
How do I renew my subscription?
To renew your subscription online, click here.  We will contact you well in advance of your subscription expiration date by mail so that you will not miss an issue. 

How do I know when my subscription ends?
Your Magazine Label contains valuable information about your subscription including your expiration date. The mailing label is affixed to the magazine or the polybag that the magazine is delivered in. If you are unsure of your renewal date and are afraid your subscription has lapsed you can renew online, or contact our office toll-free 1-888-265-3600 to speak to a customer service representative.

What happens if I get a damaged issue?
If you receive copies that have been damaged by postal delivery, please contact us by email by clicking here. You may also contact us by mail at Chicagoland Gardening Magazine, P.O. Box 730, Downers Grove, IL. 60515-0730 or call toll-free 1-888-265-3600. 
 
What happens if I miss an issue?
If you have seen Chicagoland Gardening on the newsstand and have not yet received your copy, it's probably in the mail.  Please allow until the third business day of the current issue month before reporting a problem. (For example, if you have not received the January/February issue, please wait until January 3rd or 4th before contacting us.) If you have recently ordered a new subscription and have not yet received your first issue, please be aware that it usually takes 6 to 9 weeks to start subscriptions. If your order date exceeds these timeframes please call us toll-free 1-888-265-3600 to speak to a customer service representative. 
 
When does each issue get mailed out?
Chicagoland Gardening is published bi-monthly so you'll receive six (6) issues per year.  Subscriptions are usually mailed out the 3rd week prior to the current issue month (For example, the March/April issue is mailed out the 3rd week in February).
 
Where can I send a letter to the editor?
If you have comments regarding Chicagoland Gardening's editorial content, you may contact our editor, Carolyn Ulrich via email.  Any requests regarding your subscription account should be directed to Customer Service. 
 
How do I contact customer service?
All general inquiries or problems regarding your account may be handled by
1. E-mailing
2. In writing to:Chicagoland Gardening Magazine, P.O. Box 730, Downers Grove, IL. 60515-0730 or
3. By phone: toll-free 1-888-265-3600
 
Where can I order a media kit?
To request advertising rates and media kits please contact Ann Sanders (Direct Line: 630-908-2224; Main Office: 888-265-3600 ext 342 or email). Some information is contained on this website and can be viewed by clicking here.
 
What is Chicagoland Gardening's reprint policy?
Chicagoland Gardening magazine is fully protected by copyright and nothing that appears in it may be reprinted wholly or in part without permission.  For inquiries on reprints, please contact us toll-free 1-888-265-3600 ext 342.

Can I purchase multiple issues of the magazine?
If you require multiple issues please contact our office for availablility and rates by calling toll-free 1-888-265-3600 ext 101.