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Contact US

For the most rapid answer to your question, you may view our list of Frequently Asked Questions below. If we have not addressed your concern, or if you would like more details about your inquiry, please contact us online, by phone or by mail.

Toll-free: 1-888-265-3600
By mail:
Chicagoland Gardening Magazine
P.O. Box 730
Downers Grove, IL 60515-0730

Online Contact Form

Please fill out the form below to submit questions/comments, change your address, or submit a event for our calendar.





F.A.Q.s

Purchase Multiple Copies

Can I purchase multiple issues of the magazine?

If you require multiple issues please contact our office for availability and rates by calling toll-free 1-888-265-3600 ext 101.


Reprint Policy

What is Chicagoland Gardening’s reprint policy?

Chicagoland Gardening magazine is fully protected by copyright and nothing that appears in it may be reprinted wholly or in part without permission. For inquiries on reprints, please contact us toll-free 1-888-265-3600 ext 342.


Media Kit

Where can I order a media kit?

To request advertising rates and media kits please contact Ann Sanders (Direct Line: 630-908-2224; Main Office: 888-265-3600 ext 342 or ann@chicagolandgardening.com). Some information is contained on this website and can be viewed on our advertising information page.


Contact Customer Service

How do I contact customer service?

All general inquiries or problems regarding your account may be handled by

1. Online Contact Form

2. In writing to: Chicagoland Gardening Magazine, P.O. Box 730, Downers Grove, IL. 60515-0730 or

3. By phone: toll-free 1-888-265-3600


Letter to the Editor

Where can I send a letter to the editor?

If you have comments regarding Chicagoland Gardening’s editorial content, you may contact our editor, Carolyn Ulrich via email. Any requests regarding your subscription account should be directed to Customer Service.


Mailing Dates

When does each issue get mailed out?

Chicagoland Gardening is published bi-monthly so you’ll receive six (6) issues per year. Subscriptions are usually mailed out the 3rd week prior to the current issue month (For example, the March/April issue is mailed out the 3rd week in February).


Missing Issue

What happens if I miss an issue?

If you have seen Chicagoland Gardening on the newsstand and have not yet received your copy, it’s probably in the mail. Please allow until the third business day of the current issue month before reporting a problem. (For example, if you have not received the January/February issue, please wait until January 3rd or 4th before contacting us.) If you have recently ordered a new subscription and have not yet received your first issue, please be aware that it usually takes 6 to 9 weeks to start subscriptions. If your order date exceeds these timeframes please call us toll-free 1-888-265-3600 to speak to a customer service representative.


Damaged Magazine

What happens if I get a damaged issue?

If you receive copies that have been damaged by postal delivery, please contact us. You may also contact us by mail at Chicagoland Gardening Magazine, P.O. Box 730, Downers Grove, IL. 60515-0730 or call toll-free 1-888-265-3600.


Subscription Term

How do I know when my subscription ends?

Your Magazine Label contains valuable information about your subscription including your expiration date. The mailing label is affixed to the magazine or the polybag that the magazine is delivered in. If you are unsure of your renewal date and are afraid your subscription has lapsed you can renew online, or contact our office toll-free 1-888-265-3600 to speak to a customer service representative.


Subscription Renewal

How do I renew my subscription?

You may renew your subscription online, my mail or by phone. We will contact you well in advance of your subscription expiration date by mail so that you will not miss an issue.


Account Payment

How do I make a payment on my account?

You may also mail us a check with your invoice (please do not send cash) at at Chicagoland Gardening Magazine, P.O. Box 730, Downers Grove, IL. 60515-0730 or to pay by credit card call toll-free 1-888-265-3600 to speak to a customer service representative. We accept Visa, Mastercard, Discover or American Express.


Address Change

How do I change the address on my account?

You can change your address online by filling out our online contact form. You may also contact us by mail at Chicagoland Gardening Magazine, P.O. Box 730, Downers Grove, IL. 60515-0730 or call toll-free 1-888-265-3600 ext 101. Please include a copy of your mailing label that is attached to your magazine for better service.


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questions

I purchased some pre-chilled hyacinths and tulips for forcing but there were no directions with them. Does this mean I don’t have to chill them in the refrigerator, and will they just bloom in the house any time during the winter? The last batch of bulbs became moldy in the refrigerator.

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